Railways under fire after passenger beaten for raising food issue; clip goes viral

Railways under fire after passenger beaten for raising food issue; clip goes viral

Indian Railways is facing sharp criticism after a disturbing video surfaced online showing a passenger being physically assaulted on a train allegedly for raising concerns about the quality of food served by the catering staff. The incident, which reportedly occurred on a long-distance express train, has gone viral on social media, sparking public outrage and calls for accountability.

According to initial reports, the passenger had complained to the train staff about stale and unhygienic food served during the journey. Instead of addressing the issue, the complaint allegedly escalated into a verbal altercation, which quickly turned violent. In the now-viral video, the passenger is seen being slapped and pushed by a man believed to be associated with the catering service.

Fellow passengers recorded the incident and shared it widely on social platforms, tagging railway authorities and demanding action. “Is this how customer feedback is handled on trains? This is unacceptable,” wrote one user on X (formerly Twitter).

The Indian Railways has issued a brief statement acknowledging the incident and confirming that an inquiry has been initiated. “We have taken serious note of the matter. The vendor involved has been temporarily blacklisted pending investigation,” said a spokesperson.

Passenger safety and service quality on trains have been a recurring issue, and this latest incident has reignited debates about the accountability of private vendors and staff employed by the Railways.

Several political leaders and public figures have also weighed in, urging the Ministry of Railways to take strict action and ensure better grievance redressal mechanisms for passengers.

As the video continues to circulate, the pressure is mounting on Indian Railways to take swift and transparent steps to address the matter and restore public confidence.